The success and strength of Louise Griffin Property Management is due to continued open and honest communication with our clients and the high level of customer service we provide, combined with the experience and commitment Louise and her team bring to effectively manage your investment.
Here’s how we do our job for you.
We keep you informed every step of the way – when your property is vacant, when your property is let, when your Tenants renew their tenancy, when any action needs to be taken. Through regular communication with your Tenants we keep ourselves abreast of their long-term intentions.
Our principal sources of enquiry are our own webiste www.louisegriffin.com.au, www.realestate.com.au and domain.com.au. All of our properties are advertised on these websites as well as www.rent.com.au, www.realestateview.com.au and several others as either regular listings or as “Feature Properties” – this offers prominence in display and in search results. As a result of our location, reputation and promotion, we still experience a very high rate of enquiry direct to our office.
Every Tenant enquiry is addressed personally by one of our Property Managers, and we tailor a list of properties to suit each tenant’s needs. Every prospective Tenant is personally accompanied through your property, on appointment, by a Property Manager. This is the first step in our Tenancy selection process.
We have created very strict criteria for Tenant selection, which is supported by stringent reference-checking and database-searching. We take pride in our record of only selecting Tenants that are suitable for your property.
We conduct routine inspections on every property on a three-monthly basis. We give you a written report accompanied by photos, on the condition and care of your property, and forward maintenance advice ensuring the quality of your property will be maintained.
We have a dedicated Maintenance Co-Ordiantor who administers and supervises all emergency repairs, routine maintenance and recurring maintenance contracts at your property. We have a bank of experienced professional tradespeople who can attend to maintenance at your property. All our Contractors are ABN registered and carry appropriate licencing and public liability cover.
We have proven daily systems in place to monitor arrears and minimise Tenant default. Our record shows that the arrears factor of our portfolio is markedly and consistently well below the industry average.
Regular rent reviews are carried out, taking into account current market conditions and other factors, to ensure your maximum rental return.
A Statement is prepared for you on the first working day of each month, showing all income and payments for the period, and your funds are electronically transferred to your bank account on that same day. We provide a complementary Yearly Financial Statement summarising your annual income and expenditur.
Louise Griffin has always shown determination in providing a quality and personal service to her clients, and would welcome discussing with you all aspects of the professional management of your property.